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• I was bounced between several brokers, my phone calls ended up disconnected, and I acquired inconsistent info regarding my contract and bargains.
It is now been two weeks and my difficulty Using the billing has not been settled , I have been customer Telus for more than 20 years which customer service is horrendous! I requested to speak to supervisor numerous repeatedly closing. She said she would Additionally they needed me to go to the retail store the place I drop the telephone off and purchased the cellphone when I informed her I did everything online she didn’t believe me? The phone I obtained the box was opened and there was no Bodily Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go down to The shop to have why was my box open? Why wasn’t my box sealed? Mobile phone fall batteries is quite quite gradual like my previous telephone was way a lot better than this detail. I believe they gave me a old phone is how they treat customers with prolonged since they reward loyalty ?!!!
I named Telus CS at 8.55AM Mountain time they usually hanged up on me, indicating which i should phone for the duration of "typical Place of work hours". Is that this for true?
• I at first renewed my contract immediately after speaking with an agent named Abdul, who gave me a deal that I approved, even though it couldn’t match an offer from Rogers.
I would also like to grasp why this was removed? Seems stupid that we now must phone tech support to try and do something that we failed to need to have the for Beforehand
Payment impacting modifications would require a telephone simply call but before doing that, have you tried out the payment arrangement selections on the internet?
I am advised to Telus technical support speak to Loyalty and Resolution and nonetheless finding no the place. I have managed to talk to two those who known as on their own managers within the Philippines, who could not help me.
Settled discussions is going to be closed and saved for 90 times, and can be accessed from the Concept Centre inside the My TELUS app.
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Thank you in your awareness to this subject. I sit up for a prompt and satisfactory resolution.
@Oleginza Wrote: I called Telus CS at 8.55AM Mountain time and they hanged up on me, indicating that I need to call during "standard Workplace several hours". Is this for authentic?
The TV signal has long been misplaced since Friday, September twenty seventh along with the technician who showed up yesterday, September thirtieth could not resolve the situation soon after altering the Tv set cable box and cable. I was educated that the online market place Modem must be improved also, but he didn't have it.
The TELUS workforce acknowledges that our get the job done spans quite a few Territories and Treaty regions and we've been grateful for the traditional Expertise Keepers and Elders that are with us today, all those who have absent in advance of us along with the youth that encourage us.
This can be a significant waste of time and only generates a really discouraged customer right before they get to speak towards the CSR and now the CSR has to handle an previously pressured to their limit customer.